Is Toluna down for yall?

I used the correct username and password but I could not login. I tried to change my password and did not receive the link in my email. I tried contacting the helpdesk, no reply. I have a 20 dollar processing reward and 30000 points in my account yet to redeem. What is going on? What should I do? Am I really going to waste all that time for nothing. I feel cheated and scammed and I do not deserve this. Pls help me toluna, contact me on how I can get my account back and get my payout. Even the app shows general error. Anyone facing the same issues??