Not receiving code from AppleConnect to cell

Hey everyone,

I currently work on projects Polly and Onyx via OneForma. In order to start work on the tool, I receive a code to my cell from AppleConnect.

Every once in a while, the code simply does not arrive and there's nothing I can do. Can't access the tool and start work/production.

Anyone else is having this issue or knows what to do? I've emailed about it, but now I just wait and have nothing I can do.

Thank you!