I have another question on tracking please.

Hey all sorry for millions of questions lol. But I think I ran into a bug I noticed no game was tracking so I uninstalled the app like I read in another post reinstalled it and got 1 game to show installed which was rise of kingdoms. But it not updating goals I completed so far. Or any other games I install isn't tracking as showing installed either. I really like this app but I keep running into problems. I already had to reach out for monopoly go and was told there was a tracking glitch and they would send me my swag bucks as a cutoursiy but instead of sending me goals I unlocked they only issued me 10 swag bucks instead almost 100 dollars worth im fighting them with that. im just not sure what to do I really need extra money and love playing mobile games but I can't get this work properly. im on android if anyone has any suggestions thanks for reading. I just don't want to get banned.