Was this replied by a real person or a bot?

I submitted a help ticket for ROK with literally as much photo proof as possible. This was their reply. Also would like the mention after the “thank you for your patience” doesn’t list who signed it, the email ends there. If this a bot should I submit another ticket?

“Hello Kattak,

Thank you for writing in and we do apologize for the experience you had with this offer. We have passed it along to the team to review and reach out to our partners.

We understand it can be frustrating when an offer does not appear as credited. Be sure to review your pending activity in the Shop and Activity ledger, some offers take a few days to appear as pending. Not all offers will show pending, so please be sure to wait the full time.

If approved, you will see a credit in your account within the next 10 business days. While we understand some offers may credit instantly, we do ask that you please wait for the full amount of time.

If you would like to reply with additional information, please know the process will still take 10 business days. One of our agents will follow up with you on this ticket once the time has passed to see if additional help is needed. No need to keep checking back.

Thank you again for your patience and understanding.”