Can't redeem rewards

Hi everyone, Im new to swagbucks. Im having trouble redeeming literally any reward. It keeps saying i need to verify my account but i've already verified my email, my phone number and completely set up my paypal and verified that as well. Im not sure what im doing wrong but if anyone could help me it would be greatly appriciated. Im starting to think i got scammed. I also tried to aubmit a help ticket but it kept popping up an error message saying i didnt answer all required fields but everything was completely filled out. Ive been looking at the FAQ and help centers but im getting nowhere.