Inactive for 5 years - No password reset email

Hi all. I have not done Swagbucks since 2018 or so but I'd like to get back into it a bit. It tells me my password is incorrect but when I try to get a reset email, nothing ever shows up.

I've searched a bit in here and the answer to my question is, I think, to reach out to Swagbucks Support - but I have and it's been about 2.5 weeks with no response. Does anyone know of a better way to contact them? I did check spam and trash and so on.